Frequently Asked Questions
Where do you based?
We are based at Semarang, Central Java, Indonesia.
Do you have any offline store?
Currently, we have not.
Are your items ready stock?
For collection jewelry, our items are ready stock. But for personalize jewelry, our items are pre-order. Except stated otherwise in the description.
What material do you use in your jewelry?
We have many different material that you can read on every product description you loved. For complete material guide, you can click here or visit our Materials and Care in the bottom page.
How do I know my size?
For any size you can click here or visit our Size and Font Guide.
How long do you need to process pre-order jewelry?
It will require 2-3 days for 18k Gold-Plated jewelry and almost 25 days for 18k Gold Jewelry. If you need our jewelry in a rush, please contact our Customer Service, we can help you with no additional cost.
What kind of payment do you accept?
We offers range of payment methods: you can pay via bank transfer (BCA or Mandiri), or MidTrans (Mastercard, Visa, Go Pay, and Qris ). To secure your purchase, you have 24 hours to complete the payment for the order to be processed.
How to confirm my payment?
If you pay via Bank Transfer, you need to confirm your payment in Confirm Payment in the bottom page, but if you pay with MidTrans (Mastercard, Visa, Go Pay and Qris ), it will automatically confirmed.
Do you provide a gift service?
AEROCULATA since the beginning have a special gift service for your beloved one. We offers a free greeting card for every product in the options. If you want to make your gift more extraordinary, you can add our pretty greeting card and many more little ornament on Extra section. We also don’t provide any physical invoice, so you don’t worry about it.
Can I cancel my order after I paid?
Sorry, you can’t. We don’t take any responsibility with any reason if you canceled your order after paid your purchase.
How long for your processing time after I paid my order?
We will ship your jewelry maximum 24 hours after you paid your order, but for pre-order jewelry you can check on the product description to add some extra times.
How long for the delivery time?
For domestic, it will by SiCepat and it takes 2-4 days delivery time. You can track your package when your order updated to “shipped” status.
Do accept for any refund?